FAQ's

Select your route, travel date, and number of passengers. Click "Search," choose your preferred sailing, and proceed to payment. After successful payment, your E-ticket/E-voucher will be sent to your email.

Yes. Depending on the route and operator availability, you can book either One-way or Round-trip tickets.

Prices shown are typically per person. The total amount will be calculated based on the number of passengers before you confirm payment.

Where indicated, prices shown include applicable taxes. Your final payable total will be displayed again before you complete payment.

For ticket issuance, you may be required to enter passenger information such as full name, passport number, date of birth, passport expiry date, gender, nationality, and country of residence (requirements may vary by operator/route).

If the actual passenger count differs from your booking, or if passenger type rules (e.g., Infant limits) are not met, the ferry operator may request additional payment or deny boarding according to their policy.

Age categories are shown during booking (for example: Adult 12+, Child under 12, and Infant with limits). Exact rules can vary by operator, so please follow the criteria shown during checkout.

We accept payment via PayPal. PayPal may also allow payment using a debit or credit card (without needing a PayPal balance) depending on your region.

Once payment is successful, your booking will be confirmed, and your E-ticket/E-voucher will be sent to your email.

First, check your email inbox and spam/junk folder. If you still can’t find your voucher, please contact our support team via the Contact page with your booking details so we can assist you.

Please keep your payment proof (for example, a PayPal transaction email/receipt) and contact our support team. We will verify your transaction and help you retrieve your booking.

After your booking is successfully completed, your E-voucher will be sent automatically to your email.

Check your spam/junk folder first. If it’s still missing, contact support and provide your booking details so we can resend it.

You may print the voucher or show a digital copy (screenshot) on your phone at check-in. We recommend keeping an offline copy available on your device.

Please arrive and check in at least 30 minutes before departure. International travelers should allow extra time for immigration procedures where applicable.

Please check in at the ferry operator’s counter/terminal as stated on your voucher/ticket.

If you miss your departure, it is usually treated as a "No Show" and is non-refundable, according to operator policy.

Changes may be allowed at least 3 days before the travel date, subject to seat availability and operator rules. Fare differences and amendment fees may apply.

Route changes may be allowed at least 3 days before travel, subject to availability. In some cases, the new ticket must be of equal or lower value; if the new ticket is cheaper, the difference is typically not refunded. Amendment fees may apply.

Passenger name changes are typically not allowed after booking.

Amendment fees may apply (commonly around S$5–S$10 per person per change, depending on the case and route).

Please contact support via the Contact page. Include your booking/order details and describe the change you need.

Refund eligibility depends on your booking conditions. Generally, cancellations within 96 hours (4 days) of departure are non-refundable unless your booking includes an eligible cancellation option/insurance.

Depending on the selected cancellation coverage, refunds may be available at 90%, 70%, or 50% of the fare. Service fees and certain charges are typically not refundable. Some operators may have additional exceptions.

Refunds are processed back to the original payment method and may take approximately 7–14 business days (depending on the payment provider and bank processing time).

No. Once a ticket is used, it is not refundable.

Standard allowance is typically up to 2 pieces of baggage with a combined weight of up to 15 kg per passenger (operator rules may vary).

Passengers are generally responsible for personal belongings under their own care. For valuables, we recommend keeping them with you at all times.

Schedules may change due to operational or safety reasons (e.g., weather, port authority instructions). Please follow updates from the terminal/operator, and contact support if you need help with next steps.

Operators may make last-minute adjustments to schedules. We can help guide you on the available options, but outcomes may depend on the operator’s policy and availability.

Pickup/drop-off points depend on the specific service. Please check your booking details carefully and contact support if anything is unclear.

If a shuttle/transfer is included, certain age rules may apply (for example, children above a specified age may require a seat). Please follow the rules shown in your booking details.

If your account includes a rewards program, you typically must be logged in before checkout to earn points.

Points rules (earn rate, expiry, and daily redemption limits) are defined by the program terms. Please refer to the membership terms shown on the website.

We collect information needed to process your booking (e.g., name and contact details). Data retention is limited and aligned with operational needs as stated in our privacy policy.

Card details are not stored on our website. Payments are handled via secure payment providers.

Please use the Contact page on the website for support channels (Email/WhatsApp) and include your booking details for faster assistance.